1. Introduction

At CS Gaming Hub, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website. Please read this policy carefully to understand your rights and obligations when requesting a refund.

This Refund Policy applies to all products and services purchased directly from CS Gaming Hub, including but not limited to premium content subscriptions, digital guides, coaching services, and merchandise.

2. Refund Eligibility

We understand that circumstances may arise where you need to request a refund. Below are the conditions under which refunds may be granted:

2.1 Digital Products and Subscriptions

• Premium Content Subscriptions: Refunds may be requested within 14 days of purchase if you have not accessed more than 25% of the content.
• Digital Guides and E-Books: Refunds may be requested within 7 days of purchase if you have not downloaded or accessed the content.

2.2 Coaching and Consultation Services

• Scheduled Sessions: Full refunds are available if canceled at least 48 hours before the scheduled session.
• Late Cancellations: 50% refund if canceled between 24-48 hours before the scheduled session.
• No-Show or Cancellation Within 24 Hours: No refund will be provided.

2.3 Physical Merchandise

• Unused and Unopened Items: Full refund available within 30 days of delivery.
• Defective Items: Full refund or replacement available within 30 days of delivery.
• Incorrect Items: Full refund or replacement available within 14 days of delivery.

3. Non-Refundable Items

The following purchases are generally non-refundable:

• Digital content that has been fully downloaded, accessed, or consumed
• Personalized or custom-made products
• Gift cards or promotional codes
• Completed coaching or consultation services
• Subscriptions that have been active for more than 14 days
• Any product or service clearly marked as "non-refundable" at the time of purchase

4. Refund Process

To request a refund, please follow these steps:

4.1 Submitting a Refund Request

1. Log in to your CS Gaming Hub account.
2. Navigate to the "My Purchases" or "Order History" section.
3. Locate the order for which you wish to request a refund.
4. Click on the "Request Refund" button.
5. Complete the refund request form, providing:
   • Order number
   • Reason for refund
   • Any relevant supporting information or documentation

Alternatively, you can contact our customer support team directly at refunds@csgaminghub.com with your refund request.

4.2 Required Information

For a refund request to be processed, please include the following information:

• Your full name
• Email address associated with your purchase
• Order number or transaction ID
• Date of purchase
• Item(s) for which you're requesting a refund
• Reason for the refund request
• Preferred refund method (original payment method, store credit, etc.)

5. Refund Processing Timeframes

5.1 Review Period

We will review your refund request within 3-5 business days of receipt. We may contact you for additional information if needed to process your request.

5.2 Approval and Processing

Once approved, refunds will be processed as follows:

• Credit/Debit Card Payments: Refunds will be issued to the original payment method within 5-10 business days.
• PayPal Payments: Refunds will be processed within 3-5 business days.
• Bank Transfers: Refunds may take 7-14 business days to process.
• Store Credit: Store credit will be issued to your account immediately upon approval.

5.3 Refund Confirmation

You will receive an email confirmation once your refund has been processed. Please note that while we process refunds promptly, it may take additional time for the funds to appear in your account, depending on your financial institution's policies.

6. Return Shipping for Physical Items

6.1 Return Shipping Costs

For physical merchandise:

• If the return is due to a defective product, incorrect item, or our error, we will cover the return shipping costs.
• If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs.

6.2 Return Instructions

When returning physical items:

1. Contact customer service to receive a Return Authorization Number (RAN).
2. Package the item securely in its original packaging if possible.
3. Include your order number and RAN in the package.
4. Ship the item to the address provided by our customer service team.
5. We recommend using a trackable shipping method for your protection.

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our digital products or services, please contact our technical support team before requesting a refund. In many cases, we can resolve these issues without processing a refund.

7.2 Service Interruptions

In the event of extended service interruptions or downtime affecting our subscription services, we may offer partial refunds, extended subscription periods, or other compensations at our discretion.

7.3 Promotional or Discounted Purchases

Items purchased during special promotions or with significant discounts may be subject to different refund terms, which will be clearly indicated at the time of purchase.

8. Exceptions to the Refund Policy

We reserve the right to make exceptions to this refund policy on a case-by-case basis, at our sole discretion. If you believe your situation warrants special consideration, please include this information in your refund request.

In certain circumstances, we may offer alternative solutions instead of monetary refunds, such as:

• Store credit or vouchers for future purchases
• Product exchanges
• Extended subscription periods
• Partial refunds

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our customer support team: